The NHS Friends and Family Test (FFT) was created to help service providers and commissioners understand whether patients are happy with the service provided, or where improvements are needed. It's a quick and anonymous way to give your views after receiving NHS care or treatment.
Since the FFT was launched in 2013, millions of patients have submitted feedback. It's used by most NHS services, including community care, hospitals, mental health services, maternity services, GP and dental practices, emergency care, and patient transport.
When you have an appointment at our practice, we will send you a short survey to ask you how we did. We would really appreciate it if you could take the time to complete this. Your feedback matters.
There has been many instances from previous friends and family tests where we have received suggestions, which we now use within our practice!