Your views are important to us!
As a practice we believe it is important to hear the views of our patients on the services they receive. We appreciate all forms of feedback as it is a valuable way of seeing what is working and what can be improved with regards to the practice and the services we offer. Feedback from the people that use our services is even more valuable. We look at the feedback on a regular basis. This includes doctors, managers, nurses, administrative and reception staff. We take your comments very seriously to help us improve the way we work.
You can provide your feedback by downloading the correct forms below and emailing the document to: saxilby.glebe@nhs.net or by handing it to reception.
Compliment and Achievement Form
If you think that a member of our staff deserve recognition for their work or something they have done in particular, please let us know. We would love to receive feedback on our staff.
Click on the right to send us any compliments or to let us know of any achievements you believe should not go unnoticed. Please download the document. You can then email, post or bring in this form and we will make sure it is given to the practice manager and to the colleague you are referring to.
Complaints
We make every effort to give the best service possible to everyone who attends our practice.
However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
To pursue a complaint please complete this form and the practice manager will deal with your concerns appropriately.
NHS Complaints Advocacy Service
POhWER provide a free, independent and confidential advocacy service to support people with their NHS complaint. Website: www.pohwer.net
Telephone: 0300 200 0084 Email: pohwer@pohwer.net
More information on POhWER can be found in the leaflet via the link below.
POhWER NHS Complaints Advocacy Service Leaflet
Lincolnshire Integrated Care Board
NHS Lincolnshire Integrated Care Board
Complaints and Customer Care Team
Bridge House
The Point
Lions Way
Sleaford
NG34 8G
Email Address: LICB.
Contact number: 01522 309299
Suggestions and Ideas
Your comments and suggestions are important to us, please click on the link on the right and complete the form to send them to us. Please only use this form for comments about the practice and suggestions as to how we can improve our service to you.
Medical matters and official complaints cannot be dealt with via this form. If you have a query regarding a medical matter please telephone reception to make an appointment to see the appropriate person.
Click on the suggestions form to submit your suggestions. Please download the document. You can then email, post or bring in this form and we will make sure it is given to correct department.