Did you know you can now book your appointment online?
Please ask at reception to sign up for this service.
We operate two categories of appointment.
When all book on the day appointments have been used up, if you feel that you cannot wait until the following day to see a doctor and need prompt GP intervention, you may be seen at the end of a routine surgery.
Our nurses are able to treat a variety of ailments and it is often the case that an appointment with the nurse will not only be more appropriate but may also be available sooner than an appointment with a doctor. Nurse’s appointments are pre-
Should you require advice or treatment for more than one problem, please ask for a longer appointment. Appointments should be made on an individual basis therefore please let us know if more than one person in your family needs to be seen.
If you require a chaperone during your appointment please let us know and we can arrange for someone to accompany you during an examination or private discussion.
Home visits are reserved for patients who are unable to attend the surgery to see a doctor due to medical or physical circumstances. If you require a visit from a doctor you must contact the reception staff before 11:00 on the same day to make the request. Receptionists have had training to assess emergencies and may give you advice on the telephone if appropriate to ensure the best care is received. Your details will be recorded in the Visit Book for the doctor to review after morning surgery.
The visits are usually batched into geographic area and take into account other commitments individual doctors may have. It is unlikely that the reception staff will be able to advise which doctor will undertake your home visit and give an exact visit time allocation however the visiting doctor may call ahead before the visit.
Any requests made after 11:00 will be assessed by the on call doctor at the Saxilby surgery. Based on individual circumstances, a visit may be carried out that same day or the following weekday.
Both GP and nursing staff have message books that patients are invited to make use of. This enables patients to make contact with a clinician without the need to visit the surgery. If you wish to leave a message for one of the clinicians please contact the surgery reception staff during surgery open hours. Your chosen clinician will review their messages after surgery and respond accordingly. It is not possible to allocate a given time for a response however attempts are made to ensure that the majority of calls are dealt with on the same day. If your named clinician is absent the duty doctor will respond to your query. Many of the clinical staff work part time and provide services across both sites therefore requests to speak to a specific clinician may result in delayed response.